Quality & Service

INTRODUCTION

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Customer satisfaction, according to Philip Kotler – “Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance (or outcome) in relation to his experience”. 

DOGA knows the importance of ensuring a high level of customer satisfaction and this has become the main objective in all areas and departments of our company.
Working to adapt the system to international quality standards ISO 14001 and ISO TS 16949 was the first step to start a project of constant evolution and dedication.
Achieving this objective requires a high degree of implication so we work under the Six Sigma methodology giving an extremely high importance to the concepts of quality, innovation and continuous improvement

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INTEGRATED MANAGEMENT SYSTEM POLICY

Senior Management has made a formal commitment to quality and the environment, establishing, documenting and keeping up-to-date an Integrated Management System, based on the ISO/TS-16949: 2002 Technical Specification and the ISO 14001:2004 International Standard.

To this end, its entire organisational structure, headed by its Director-General, has a commitment to the following action areas:

I. To ensure due identification of and compliance with the requirements of current environmental legislation applicable to its products.

II. To establish measurable quality and environmental objectives and goals as an essential part of continuous improvement, focusing upon customer satisfaction and reduction of environmental impact within a framework of economically viable sustainability.

III. To develop a human resources policy which guarantees staff competences by means of training and awareness raising with regard to quality and the environment.

IV. To boost the design and development of new products that are environment-friendly and which contribute towards the competitiveness of our company by meeting our customers’ expectations.

V. To promote efficiency in industrial and production activities, as well as the use of good environmental practices as a fundamental part of this policy.

VI. To promote the implementation of quality and environment management systems in our suppliers in the aim of complying with established requirements.

The Director-General